Dr Flowlove or: How I Learned to Stop Worrying and Love the Flow

Dr Flowlove or: How I Learned to Stop Worrying and Love the Flow

On Friday, Salesforce dropped a small bombshell during the Admin Winter ’22 Preview when they announced that Workflow and Process Builder would be deprecated, and that the future of point-and-click automation lies with Flow. It didn’t take long before the...
Why do customers fail to get ROI on their Salesforce implementation?

Why do customers fail to get ROI on their Salesforce implementation?

It felt like a slap in the face. I had just asked a customer’s CEO for participation in the customer success story program of the company I worked for. The customer had refused. “The implementation is just finished, now I am waiting for the Return on Investment. I am...