Blog

Buy Way’s journey towards a more digitised, responsive, and efficient customer service operation has not been without its challenges. But thanks to its collaboration with UPEO, the Belgian financial services provider, not only has it optimised its use of Salesforce...

To support its growth in distribution, transport company Gheeraert is investing heavily in a further digitisation of its business processes. With a workforce of 200 and over 45 million euros in revenue, Gheeraert is committed to leveraging information technology and...

Finding talent is difficult for almost every company these days. At UPEO, we are not escaping the famous “war on talent”. One additional challenge we face, moreover, is that we are a small and young company in a sector of large and established partners.  A common...

speos, a subsidiary of Bpost group, provides document management solutions, offering tailored and standardised services for transaction-based documents such as invoices and reminders. To make its account managers as efficient as possible and allowing them to focus on...

Bouclair, a leading Canadian lifestyle brand, needed a way to enhance its customer service efficiency without compromising data security. Working with UPEO, they found a solution by integrating Artificial Intelligence (AI) into their customer service operations. This...

As summer ends and the leaves start to fall, most people start looking forward to evenings by the fireside and hot chocolate. If you’re in the Salesforce ecosystem however, you start looking forward to the Winter release. In case you don’t know, Salesforce delivers...