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Why do customers fail to get ROI on their Salesforce implementation?

Aug 27, 2021

It felt like a slap in the face. I had just asked a customer’s CEO for participation in the customer success story program of the company I worked for. The customer had refused. “The implementation is just finished, now I am waiting for the Return on Investment. I am...

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Why do customers fail to get ROI on their Salesforce implementation?

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